Shipping policies.

9. SHIPPING CONDITIONS OF ARTICLES AND/OR PRODUCTS

 

The articles and/or products whose purchase has been made through the website will be sent protected in a cardboard box, to the postal address indicated by the CUSTOMER in the order form directly through the transport agencies GRUPO TYPSA and GRUPO CORREOS contracted for this purpose by the OWNER OF THE WEBSITE, and it cannot correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places.

The delivery time of the articles and/or products will depend on the place of destination of the shipment, and in any case begins to count from the moment THE OWNER OF THE WEBSITE receives the amount of the order. However, it will not acquire any responsibility for failures to comply with these dates as long as it is due to causes beyond the control of the OWNER OF THE WEBSITE.

In the event that, for reasons beyond the control of the WEBSITE OWNER, the item and/or product requested in your order is not available, we will offer to replace the item and/or product requested with another of the same price and similar quality, without prejudice to your right to cancel the order and request a refund of the amounts paid.

If the delay in delivery is attributable to the OWNER OF THE WEBSITE and exceeds 30 days following the date of payment confirmation, the CUSTOMER may terminate the contract without the right to more compensation than the return of the full amount paid for the merchandise whose delivery would have been delayed.

The OWNER OF THE WEBSITE will proceed to refund said amount upon written request from the CUSTOMER, and after returning the merchandise if it has been delivered before requesting in writing from the OWNER OF THE WEBSITE the termination of the contract.

Likewise, THE OWNER OF THE WEBSITE will not be responsible for any loss of profits or consequential damage, direct or indirect, and its maximum liability in any case will be the value of the merchandise.

9.1. Order delivery times and availability

 

Orders placed by the CLIENT through the website https://www.bullplanet.es can currently be sent to residents in any town of the Spanish Peninsular Territory, Balearic Islands, Canary Islands and autonomous cities of Ceuta and Melilla.

In application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on measures to prevent unjustified geographical blocking and other forms of discrimination based on nationality, place of residence or place of establishment of customers in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC, consumers and users resident in Countries that are part of the European Union will have the right to free access to any online store regardless of the European country where you reside, since it is prohibited to block access to an electronic commerce page.

Therefore, THE OWNER OF THE WEBSITE informs that the sale of the articles and/or products offered is not limited to residents in countries of the European Union, although it informs that it does not ship articles and/or products to residents in countries of the Union and warns these consumers that if they make purchases through the website https://www.bullplanet.es, the methods and costs of shipping the items and/or products purchased to their respective places of origin will be at their own expense. residence, THE OWNER OF THE WEBSITE completely disclaims any responsibility in this regard.

Once payment of the order is confirmed, if the requested items and/or products are available, the orders will leave the warehouse of the WEBSITE OWNER to the delivery address indicated by the CLIENT.

The delivery times of the orders will depend on the physical location of the CUSTOMER or, where applicable, the different recipients if there are any, as well as the time of placing the order (official Spanish peninsular time).

Order delivery times

 

For orders of articles and/products of any type offered on the website made before 6:00 p.m., the delivery of the orders, once payment is confirmed, will be made at the address freely designated by the CUSTOMER in the following estimated delivery times:

The delivery of the merchandise will be made within the estimated delivery time indicated in the previous table as long as there is available stock of the articles and/or products in our warehouse or unless there is a cause of force majeure. If there is no stock, the customer will be notified of the approximate delivery time. As a general rule, and unless there are circumstances arising from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the selected item(s) and/or product(s) within the indicated delivery times. above and, in any case, within a maximum period of 30 working days from the date of confirmation of the order.

 

Order delivery times due to the COVID 19 health crisis.

 

The OWNER OF THE WEBSITE informs, so that CUSTOMERS can manage their expectations, that the current situation we are going through may affect normal order delivery times.

CUSTOMERS are also informed that the availability of the products offered in the online store may be subject to possible restrictions on delivery times and times.

Therefore, the OWNER OF THE WEBSITE offers customers, in the event that it is impossible to make deliveries or that they may be delayed beyond the established deadline, the option of sending orders once the current situation has passed, or to cancel the order, refunding the amount paid as quickly as possible.

Hygienic measures for the preparation of orders due to the COVID 19 health crisis.

 

Due to the COVID-19 health crisis, the OWNER OF THE WEBSITE has adapted the following hygienic measures in the preparation of packaging for orders placed through the online store https://www.bullplanet.es:

• Periodic disinfection of order preparation tables or counters.
• Disinfection of packaging before delivery to the transport agency.
• Use disposable gloves and wash hands with soap and water before and after putting on gloves.

 

How orders will be delivered due to the COVID 19 health crisis.

 

• Establishing a delivery system that does not involve collecting the CUSTOMER's signature upon receiving the order, such as writing down personal data.
• Placing the order at the door of the home, respecting the safety distance until it is picked up by the recipient.
• The delivery drivers will never remove their gloves when delivering the order to the customer's home and they will not share the elevator with any person to comply with the safety distance.

 

9.3. Shipping costs of articles and/or products

The shipping costs of the orders, with their corresponding taxes, will be shown during the purchase process of the items and/or products before formalizing the order.

Order shipping costs

EU countries €15.00 (from 250 grams to 700 grams)

If the weight of the order is greater than 700 grams, the shipping costs reflected in the table above will increase.

9.4. Impossibility of delivery

 

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe location, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent again. If you will not be at the delivery location at the agreed time, please contact us for a new delivery date.

If after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract resolved. Please note that transportation resulting from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.

THE OWNER OF THE WEBSITE does not assume any responsibility when the delivery of the order does not take place as a result of the data provided by the CUSTOMER being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company. assigned for this purpose, such as the absence of the recipient at his home or due to a loss of the package caused by the transport agency, for unforeseeable or insurmountable reasons or causes.

Without prejudice to the above, THE OWNER OF THE WEBSITE must adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, therefore that no liability may be attributed against THE OWNER OF THE WEBSITE.

Order delivery times will be directly affected by the stock availability of the products that make up the order placed by the CUSTOMER. Any possible delays that may occur will be communicated by THE OWNER OF THE WEBSITE via email. Once you receive your order, check that it contains all the products requested in the order, and that they are in good condition.

If the CUSTOMER does not receive the order within the delivery times established in these conditions and from the date of departure from our warehouse, they can contact us by phone (+34) 6660441297 | (+34) 690213171 or email info@bullplanet.es

THE OWNER OF THE WEBSITE will do everything possible to meet the indicated delivery time and if he is aware that for any reason it will not be possible to meet it, he will notify the CUSTOMER via email or telephone.

THE OWNER OF THE WEBSITE will inform the CUSTOMER of the non-availability of the article and/or product as soon as it has been informed by its supplier, or of the impossibility of supplying the requested product.

The CUSTOMER may decide whether to cancel the order request or, where appropriate, request a quote for an alternative product with similar characteristics.