General contract conditions.

  1. INFORMATION PRIOR TO RECRUITMENT

Below are the General Contracting Conditions (hereinafter, the "General Conditions"), together, where applicable, the Particular Conditions that may be established (hereinafter, the "Particular Conditions"), which will expressly regulate the access, use and remote buying and selling through the website of the OWNER OF THE WEBSITE https://www.bullplanet.es

These General Conditions will have an indefinite period of validity and will be applicable to all commercial operations of purchase and sale of articles and/or products carried out through the online store of the website https://www.bullplanet.es

These General Conditions will remain in force and will be valid for as long as they are accessible through the website https://www.bullplanet.es

THE OWNER OF THE WEBSITE reserves the right to unilaterally modify, and without prior notice, these General Conditions, without this affecting the articles and/or products that were purchased prior to the modification.

THE OWNER OF THE WEBSITE reserves the right to replace at any time both the General Conditions and the Specific Conditions (the "New Conditions"), as well as all legal notices, guidelines and/or regulations of use included in https:// www.bullplanet.es and which, as the case may be, will replace, complete and/or modify the General Conditions contained herein.

The CLIENT will be subject to the General Conditions in force at the time of placing their order. Their temporary validity coincides with the time of their exhibition, until the moment in which they are totally or partially modified.

The New Conditions will be applicable from the moment they are made available to the CUSTOMER.

THE OWNER OF THE WEBSITE informs that the CLIENT can access the General Conditions by clicking on the link "General Contract Conditions". We recommend that the CUSTOMER periodically consult the General Conditions, as they may be subject to modifications. You can consult the current version of these conditions whenever you wish at https://www.bullplanet.es

In the event of a contradiction between the terms and conditions stated in these General Conditions and the Specific Conditions, the conditions agreed in the latter instrument will always prevail with respect to those incompatible terms, and only with respect to those articles and/or products subject to said conditions. specific.

Acceptance of this contractual document means that the CLIENT:

  1. You've read, you understand and you're agree with this text.
  2. That is a natural person or represents a legal entity with sufficient capacity to contract.
  3. That assumes all the conditions and obligations set forth herein.

 

 

  1. PARTICIPANTS AND IDENTITY OF THE PARTIES

 

From one side,

THE OWNER OF THE WEBSITE is Ismael Iglesias Martínez, NIF: 50464050A, with address at C/ Porthos 17 - 2º | 28011 Madrid (Spain), telephone numbers (+34) 6660441297 | (+34) 690213171 and email info@bullplanet.es

And from somewhere else,

The CLIENT, registered on the website using a username and password, or, where applicable, as a guest user without the need to be registered, over which he or she has full responsibility for use and custody, being responsible for the veracity of the personal data. provided to the OWNER OF THE WEBSITE.

Taking into account the above, the CLIENT will be considered the natural or legal person who adequately accredits their condition and accepts these General Conditions and the Specific Conditions that, where applicable, are applicable and that THE OWNER OF THE WEBSITE makes available. available on the website https://www.bullplanet.es

In the case of natural persons, the purchase of products by minors or by legal entities that do not meet the requirements set forth in these General Contracting Conditions is expressly prohibited.

The placing of orders from the Website by a minor who falsifies the registration information will be understood to be carried out under the supervision and authorization of his or her parents, guardians or legal representatives.

  1. OBJECT OF THE CONTRACT

These General Conditions will regulate the commercial relationship that arises between THE OWNER OF THE WEBSITE and the CUSTOMER for purchases of articles and/or products made through the online store that THE OWNER OF THE WEBSITE makes available on the website https ://www.bullplanet.es

The purpose of this contract is to regulate the contractual sales relationship born between THE OWNER OF THE WEBSITE and the CUSTOMER at the time the CUSTOMER accepts the “Place order with payment obligation” button during the purchase process.

Contracting entails the delivery, upon payment of a specific price and publicly displayed through the website, of a specific article and/or product.

Contracting through the website https://www.bullplanet.es will imply acceptance by the CLIENT of these General Conditions, as well as acceptance of the conditions of use established for browsing the website, mere navigation. By himself. These conditions will apply without prejudice to the application of the legal regulations on the matter that are applicable to each case.

THE OWNER OF THE WEBSITE does not assume any responsibility for any damages or losses that may be caused to the CLIENT's or third parties' equipment by browsing the website of the OWNER OF THE WEBSITE, when such damages or losses are not caused by direct responsibility. attributable to the OWNER OF THE WEBSITE.

THE OWNER OF THE WEBSITE reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions.

These modifications may be made, through the website https://www.bullplanet.es, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by others later.

However, THE OWNER OF THE WEBSITE reserves the right to apply, in certain cases, Specific Conditions in preference to these General Conditions when it considers it appropriate, announcing them in a timely manner.

  1. CONDITIONS OF ACCESS AND USE OF THE WEBSITE

 

Access to the website is free of charge, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the user and implies unreserved acceptance of these general conditions of use that the user claims to fully understand.

Access to the majority of content on the website is completely free and does not require prior registration, without prejudice to the fact that THE OWNER OF THE WEBSITE conditions the use of some of the services offered on its website to the prior completion of the corresponding prior registration form. , and where appropriate may involve the payment of financial amounts. In the latter case, the user will be informed in advance and must accept the corresponding contracting conditions for said service.

Access to the website by minors under 18 years of age is prohibited. However, in the event that access to the website and registration takes place by a minor, it will be presumed that said access has been made with prior and express authorization from their parents, guardians or legal representatives, without prejudice to THE OWNER DE LA WEB reserves the right to carry out whatever verifications and checks it deems appropriate.

Under no circumstances will THE OWNER OF THE WEBSITE be responsible for the veracity of the registration data provided by the user, so each user will be solely responsible for ensuring that the information provided to the OWNER OF THE WEBSITE is adequate, exact and precise or, Otherwise, of the possible consequences that may arise from the lack of quality of the data or from the false or inaccurate statements made.

3.1. Requirements to obtain the status of registered user

 

In order to carry out the purchase of the articles and/or products made available to users by THE OWNER OF THE WEBSITE, it is necessary that they register in advance, providing, through the forms provided for this purpose, at least the registration data that are required as mandatory.

It is an essential requirement to be able to register as a user to be over eighteen (18) years of age and to provide all the information required as mandatory through the website. The registered user assumes that their user account is personal and non-transferable, and both natural persons and legal entities may register on the Website.

Every registered user will have an access password, which will in any case be personal, non-transferable, and will have a limited temporary validity. This password must meet minimum length and security requirements. The user may modify or recover said password at any time, following the procedure provided on the Website. In no case will THE OWNER OF THE WEBSITE have direct access to said password except for the provision of the access service to the Website to users.

By virtue of the above, it is the user's obligation to immediately notify the OWNER OF THE WEBSITE of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to its immediate cancellation. As long as such facts are not communicated, THE OWNER OF THE WEBSITE will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.

3.2. Unsubscribe as a registered user

 

The user may, at any time, request to be removed from the website, simply processing it through the section enabled for this purpose in the “My Account” section available on the website.

In any case, once the cancellation has been made, the user may request a new registration, leaving aside the power of the OWNER OF THE WEBSITE not to admit said registration in the specific cases specified in the clause called “Requirements to obtain user status.” ”, or in the event of a conflict or controversy arising between the parties, which is yet to be resolved or which has ended with recognition of fault or negligence of the user and/or damage to the OWNER OF THE WEBSITE, its collaborators and associates or its users, clients or potential clients.

3.3. Requirements to obtain guest user status

The acquisition of articles and/or products made available to consumers by THE OWNER OF THE WEBSITE can also be carried out as a guest user without registration.

Natural persons over eighteen (18) years of age and legally constituted legal entities with sufficient capacity to contract, and who provide through the website all the information required as mandatory, regarding identification data, may act as guest users. delivery address, billing information and chosen payment method.

  1. DESCRIPTION OF THE ARTICLES AND/OR PRODUCTS

In compliance with current regulations and, especially Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, THE OWNER OF THE WEBSITE offers in each of the sections of the website https://www.bullplanet.es, depending on the type of article and/or product in question, information about it, its characteristics and prices:

  • personalized leather goods:

  • dog collars
  • dog harnesses
  • dog muzzles
  • dog leashes-
  • leather weight lifting belts

The articles and/or products offered, as well as others that may be offered in the future through https://www.bullplanet.es, will be delivered in exchange for the corresponding remuneration to be paid by the CUSTOMER, and will confer upon the latter a right of use over them, subject to the terms, conditions and terms of these general conditions and the particular conditions that, where appropriate, are established.

However, THE OWNER OF THE WEBSITE reserves the right to withdraw, replace or change the articles and/or products offered through the website https://www.bullplanet.es, by simply changing the content of the website. the same ones.

In this way, the articles and/or products offered at any time on the website https://www.bullplanet.es will be governed by the General Conditions in force in each case. Likewise, THE OWNER OF THE WEBSITE will have the right to stop offering, without prior notice and at any time, access to the mentioned products.

The descriptions, which are established in each case, will regulate the provision by the WEBSITE OWNER of the articles and/or products offered to the CUSTOMER.

4.1. Availability of articles and/or products

The availability of the articles and/or products offered by THE OWNER OF THE WEBSITE through the website https://www.bullplanet.es may vary depending on CUSTOMER demand. Although THE OWNER OF THE WEBSITE updates the stock periodically, the product requested by the CUSTOMER could be out of stock at that time. In this case, THE OWNER OF THE WEBSITE will contact the user by email or phone call to resolve the incident in their order, proposing an alternative similar article and/or product, wait for the selected article and/or product is available again in our stock or proceed to cancel the order.

 

4.2. Indication and validity of prices

The prices of the articles and/or products are always shown in the Euro currency (€) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and which will be in force at all times.

VAT is included in these prices, but not the shipping costs of the products. Shipping costs are the responsibility of the CUSTOMER and will be added to the total amount of the selected items and/or products. You will be informed of these expenses before confirming the order and completing the contracting process.

Unless expressly stated otherwise, prices do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the item and/or product purchased.

The prices shown on the website https://www.bullplanet.es are applicable exclusively to the articles and/or products offered through said website and for the time they remain published and applied automatically by the purchase process. hiring in the last phase of it.

THE OWNER OF THE WEBSITE expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force indicated at the time of placing the corresponding order will apply.

Any payment made to the OWNER OF THE WEBSITE will entail the issuance of an invoice in the name of the CUSTOMER. Said invoice will be automatically sent to the email address provided by the CUSTOMER, as well as sent along with the article and/or product purchased.

By accepting these GENERAL CONTRACTING CONDITIONS, the CLIENT authorizes and grants his express consent to the OWNER OF THE WEBSITE so that the purchase invoice for the order is issued and sent to his email in electronic .pdf format, except in the event that the CUSTOMER does not authorize it and expressly requests the sending of the purchase invoice in paper format by ordinary postal mail.

To do this, you can contact Customer Service at phone number (+34) 6660441297 | (+34) 690213171 or send an email to the address info@bullplanet.es and request the purchase invoice for your order in paper format that will be sent by THE OWNER OF THE WEBSITE by ordinary mail to the address indicated by the CUSTOMER .

For any information about the order, the CUSTOMER may contact THE OWNER OF THE WEBSITE by phone (+34) 6660441297 | (+34) 690213171 or the email address info@bullplanet.es In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message or in the call made. .

  1. USER REGISTRATION AND PURCHASE PROCESS

The contracting procedure in the online store can only be carried out in Spanish.

The entire processing of the order, perfection of the contract as well as subsequent communications with the client will be carried out in Spanish.

If it could be carried out in another language, it will be indicated before starting the contracting procedure.

The CUSTOMER, in order to access the articles and/or products offered by THE OWNER OF THE WEBSITE, must register through the website by creating a CLIENT account or as a guest user without the need for registration. To do this, the CUSTOMER must freely and voluntarily provide the personal data that will be required in the CREATE AN ACCOUNT form and then click on the REGISTER button.

The CLIENT will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the OWNER OF THE WEBSITE of the loss or theft of them or of possible access by a unauthorized third party, in such a way that it proceeds to the immediate blocking, with the CLIENT being solely responsible for the damages that the CLIENT may suffer, or that may be caused, due to improper use of their passwords due to poor custody or use of the passwords. themselves on their part.

The CLIENT is responsible for treating confidentially and responsibly the identity and password obtained when registering as a CLIENT, and may not transfer them to another.

The CUSTOMER may not choose as the CUSTOMER's name words that have the purpose of confusing others by identifying the CUSTOMER as an integral member of the OWNER OF THE WEBSITE, as well as swearing, insulting expressions and, in general, contrary to the law or the requirements of the morals and good customs.

In any case, the contracting platform of the OWNER OF THE WEBSITE will inform the CUSTOMER, once the contracting procedure is completed, via email, regarding all the characteristics, price, forms of transport, contracting date and delivery time of the article and /or product purchased.

Once the CLIENT account has been created, it is reported that in accordance with the requirements of article 27 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the procedure for Hiring will follow the following steps:

  1. The CUSTOMER, registered user or guest user, to proceed with the purchase of items and/or products, must select the item(s) and/or product(s) they wish to purchase and add them to their “Shopping Cart”, by clicking on the ADD TO CART button.

  1. The CUSTOMER will be able to verify that the item(s) and/or product(s) have been correctly added to their “Shopping Cart” basket, which must include the number of products selected.

  1. The CUSTOMER will see a detailed summary of the items and/or products in their “Shopping Cart”, which includes:

  • Image of the article and/or product
  • Description of the article and/or product
  • Availability of the article and/or product
  • Unit price
  • Amount
  • Total
  • Total items and/or products (VAT included)
  • Total shipping costs VAT included
  • Taxes
  • Total

  1. The CUSTOMER will then be shown an electronic form that must be completed with their billing information and complete address for delivery of the merchandise. Once filled in, click on the SAVE button.

  1. If the delivery address of the merchandise is different from the one indicated as the billing address, the CUSTOMER can add a new address by clicking on the ADD NEW ADDRESS button.

  1. If the delivery address indicated in the billing information coincides with the delivery address, these will be selected by default when placing the order. In any case, the CLIENT can add additional addresses whenever they want through the “Address” section. Always be sure to update your details if they have changed.

  1. Before proceeding with the order, the CLIENT must carefully read these general conditions and the basic data protection information made available to them, accepting them in their entirety by marking the following “check-box”:

□ I agree with the basic data protection information made available to me and with the General Contract Conditions, accepting both without reservation.

  1. As a payment system for their order, the CUSTOMER will use one of the payment methods established by THE OWNER OF THE WEBSITE on the website https://www.bullplanet.es

  1. The order will be processed once the CUSTOMER clicks on the “Place order with payment obligation” button located at the bottom of the page.

  1. Once the purchase has been made, the CUSTOMER will be sent, to the email address indicated for this purpose, a confirmation of the purchase made, “Proof of Purchase”, which will serve as proof of the operation carried out and which can be printed on paper. Likewise, you can consult and/or download the invoice in the “Downloads” area. The order confirmation and Proof of Purchase will not be valid as an invoice.

  1. PAYMENT METHODS

To proceed with the payment, the CUSTOMER must follow each and every one of the instructions shown on the website. Payment of the price of the articles and/or products can only be made through the payment methods indicated at any time on the website.

In the case of payment by credit and/or debit card, the payment will be subject to verifications and authorizations by the issuing entities, but if said entity does not authorize the payment, the purchase procedure initiated cannot be continued, and it will automatically be the order has been cancelled, and it is understood that the purchase and sale of the requested product has not been carried out. The amount of the price of the item and/or product, as well as any applicable tax, will be shown at the time of placing the order.

As a payment system, there are several payment methods established on the website https://www.bullplanet.es so that the CUSTOMER of his choice can place his order:

- Credit and/or debit card : The website has the REDSYS electronic commerce payment gateway installed by the BANKIA entity. All data provided for these purposes is encrypted to guarantee maximum security. They are hosted on a secure server certified according to the "Secure Socket Layer" protocol. Both personal and banking data will be protected with all the security measures established by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, of April 27, 2016, relating to the protection of natural persons with regard to to the processing of personal data and the free circulation of these data and which repeals Directive 95/46/EC (General Data Protection Regulation – RGPD EU 2016/679) and Organic Law 3/2018, of 5 December, Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018) and with total confidentiality. Under no circumstances will the data provided by CLIENTS be stored through the payment gateway, and will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed.

- Bank transfer: The CUSTOMER may choose to pay for the order by transfer. To do this, you must click on the website link "payment by bank transfer" and follow the instructions cited in the email you receive.

- Paypal: The CLIENT can pay the amount of their shopping cart through the PayPal payment gateway. If you choose this method, you can also use your bank credit or debit card as a payment method. Payment with Paypal has a surcharge of €1 on the order.

- Cash on delivery: The CUSTOMER places the order on the website without paying and when he receives the order, he makes the payment in cash to the delivery person. This service has a €3 surcharge on the order.

  1. VALUE ADDED TAX AND BILLING

 

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles and/or products will be understood to be located in the territory of application of the Spanish VAT if the Delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla where their corresponding tax rates apply. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

You expressly authorize us to issue the invoice in electronic format, although you may indicate to us at any time your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in that format.

  1. ORDER PROCESSING

Once receipt of payment for the article and/or product for the total amount indicated in the purchase process has been verified, the OWNER OF THE WEBSITE will begin processing the order.

THE OWNER OF THE WEBSITE does not guarantee the price offered in this order for more than five days from its date. If payment has not been made within five days by the means established for this purpose, the price may be modified.

A shipping note is attached to the merchandise, once the transport agency has confirmed to the OWNER OF THE WEBSITE that the merchandise has been delivered correctly.

To this end, the CUSTOMER consents to the invoice being sent by THE OWNER OF THE WEBSITE in electronic format to the email address provided. The CUSTOMER may, at any time, revoke this consent by sending an email to info@bullplanet.es to receive the invoice in paper format.

It is also recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the proof of receipt sent by THE OWNER OF THE WEBSITE by email.

THE OWNER OF THE WEBSITE will deliver the articles and/or products in an identical manner to how they appear on the website.

A delivery note detailing the merchandise in the complete order accompanies each shipment. The recipient is obliged to verify that the number on his order and the number on the delivery note match. Likewise, it must be verified that the number of packages that appears on the carrier's delivery document coincides with the number of packages delivered.

Upon delivery of the merchandise, the user must sign the delivery note giving their consent to the delivery made.

The merchandise travels to its destination fully insured by the OWNER OF THE WEBSITE, with the cost of said insurance included in the price corresponding to the handling and shipping heading.

In the event of any incident detected in the delivery of the merchandise, the CUSTOMER must contact us using the CONTACT US form, and indicating in the message all aspects related to the incident in the delivery of the merchandise.

  1. SHIPPING CONDITIONS OF ARTICLES AND/OR PRODUCTS

 

The articles and/or products whose purchase has been made through the website will be sent protected in a cardboard box, to the postal address indicated by the CUSTOMER in the order form directly through the transport agencies GRUPO TYPSA and GRUPO CORREOS contracted for this purpose by the OWNER OF THE WEBSITE, and it cannot correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places.

The delivery time of the articles and/or products will depend on the place of destination of the shipment, and in any case begins to count from the moment THE OWNER OF THE WEBSITE receives the amount of the order. However, it will not acquire any responsibility for failures to comply with these dates as long as it is due to causes beyond the control of the OWNER OF THE WEBSITE.

In the event that, for reasons beyond the control of the WEBSITE OWNER, the item and/or product requested in your order is not available, we will offer to replace the item and/or product requested with another of the same price and similar quality, without prejudice to your right to cancel the order and request a refund of the amounts paid.

If the delay in delivery is attributable to the OWNER OF THE WEBSITE and exceeds 30 days following the date of payment confirmation, the CUSTOMER may terminate the contract without the right to more compensation than the return of the full amount paid for the merchandise whose delivery would have been delayed.

The OWNER OF THE WEBSITE will proceed to refund said amount upon written request from the CUSTOMER, and after returning the merchandise if it has been delivered before requesting in writing from the OWNER OF THE WEBSITE the termination of the contract.

Likewise, THE OWNER OF THE WEBSITE will not be responsible for any loss of profits or consequential damage, direct or indirect, and its maximum liability in any case will be the value of the merchandise.

9.1. Order delivery times and availability

 

Orders placed by the CLIENT through the website https://www.bullplanet.es can currently be sent to residents in any town of the Spanish Peninsular Territory, Balearic Islands, Canary Islands and autonomous cities of Ceuta and Melilla.

In application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on measures to prevent unjustified geographical blocking and other forms of discrimination based on nationality, place of residence or place of establishment of customers in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC, consumers and users resident in Countries that are part of the European Union will have the right to free access to any online store regardless of the European country where you reside, since it is prohibited to block access to an electronic commerce page.

Therefore, THE OWNER OF THE WEBSITE informs that the sale of the articles and/or products offered is not limited to residents in countries of the European Union, although it informs that it does not ship articles and/or products to residents in countries of the Union and warns these consumers that if they make purchases through the website https://www.bullplanet.es, the methods and costs of shipping the items and/or products purchased to their respective places of origin will be at their own expense. residence, THE OWNER OF THE WEBSITE completely disclaims any responsibility in this regard.

Once payment of the order is confirmed, if the requested items and/or products are available, the orders will leave the warehouse of the WEBSITE OWNER to the delivery address indicated by the CLIENT.

The delivery times of the orders will depend on the physical location of the CUSTOMER or, where applicable, the different recipients if there are any, as well as the time of placing the order (official Spanish peninsular time).

Order delivery times

 

For orders of articles and/products of any type offered on the website made before 6:00 p.m., the delivery of the orders, once payment is confirmed, will be made at the address freely designated by the CUSTOMER in the following estimated delivery times:

Delivery area

Estimated delivery time

Spanish Peninsular Territory

From 7 to 30 business days from payment confirmation

Balearic Islands

From 7 to 30 business days from payment confirmation

Canary Islands

From 7 to 30 business days from payment confirmation

Ceuta and melilla

From 7 to 30 business days from payment confirmation

The delivery of the merchandise will be made within the estimated delivery time indicated in the previous table as long as there is available stock of the articles and/or products in our warehouse or unless there is a cause of force majeure. If there is no stock, the customer will be notified of the approximate delivery time. As a general rule, and unless there are circumstances arising from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the selected item(s) and/or product(s) within the indicated delivery times. above and, in any case, within a maximum period of 30 working days from the date of confirmation of the order.

 

Order delivery times due to the COVID 19 health crisis.

 

The OWNER OF THE WEBSITE informs, so that CUSTOMERS can manage their expectations, that the current situation we are going through may affect normal order delivery times.

CUSTOMERS are also informed that the availability of the products offered in the online store may be subject to possible restrictions on delivery times and times.

Therefore, the OWNER OF THE WEBSITE offers customers, in the event that it is impossible to make deliveries or that they may be delayed beyond the established deadline, the option of sending orders once the current situation has passed, or to cancel the order, refunding the amount paid as quickly as possible.

Hygienic measures for the preparation of orders due to the COVID 19 health crisis.

 

Due to the COVID-19 health crisis, the OWNER OF THE WEBSITE has adapted the following hygienic measures in the preparation of packaging for orders placed through the online store https://www.bullplanet.es:

  • Periodic disinfection of order preparation tables or counters.
  • Disinfection of packaging before delivery to the transport agency.
  • Use disposable gloves and wash hands with soap and water before and after putting on gloves.

 

How orders will be delivered due to the COVID 19 health crisis.

 

  • Establishing a delivery system that does not involve collecting the CUSTOMER's signature upon receiving the order, such as writing down personal data.
  • Placing the order at the door of the home, respecting the safety distance until it is picked up by the recipient.
  • The delivery drivers will never remove their gloves when delivering the order to the customer's home and they will not share the elevator with any person to comply with the safety distance.

 

9.3. Shipping costs of articles and/or products

The shipping costs of the orders, with their corresponding taxes, will be shown during the purchase process of the items and/or products before formalizing the order.

Order shipping costs

Delivery area

Shipping costs

Spanish Peninsular Territory

€5.00 (from 250 grams to 700 grams)

Balearic Islands

€20.00 (from 250 grams to 700 grams)

Canary Islands

€10.00 (from 250 grams to 700 grams)

Ceuta and melilla

€10.00 (from 250 grams to 700 grams)

If the weight of the order is greater than 700 grams, the shipping costs reflected in the table above will increase.

9.4. Impossibility of delivery

 

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe location, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent again. If you will not be at the delivery location at the agreed time, please contact us for a new delivery date.

If after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract resolved. Please note that transportation resulting from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.

THE OWNER OF THE WEBSITE does not assume any responsibility when the delivery of the order does not take place as a result of the data provided by the CUSTOMER being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company. assigned for this purpose, such as the absence of the recipient at his home or due to a loss of the package caused by the transport agency, for unforeseeable or insurmountable reasons or causes.

Without prejudice to the above, THE OWNER OF THE WEBSITE must adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, therefore that no liability may be attributed against THE OWNER OF THE WEBSITE.

Order delivery times will be directly affected by the stock availability of the products that make up the order placed by the CUSTOMER. Any possible delays that may occur will be communicated by THE OWNER OF THE WEBSITE via email. Once you receive your order, check that it contains all the products requested in the order, and that they are in good condition.

If the CUSTOMER does not receive the order within the delivery times established in these conditions and from the date of departure from our warehouse, they can contact us by phone (+34) 6660441297 | (+34) 690213171 or email info@bullplanet.es

THE OWNER OF THE WEBSITE will do everything possible to meet the indicated delivery time and if he is aware that for any reason it will not be possible to meet it, he will notify the CUSTOMER via email or telephone.

THE OWNER OF THE WEBSITE will inform the CUSTOMER of the non-availability of the article and/or product as soon as it has been informed by its supplier, or of the impossibility of supplying the requested product.

The CUSTOMER may decide whether to cancel the order request or, where appropriate, request a quote for an alternative product with similar characteristics.

9.5. Promotional codes: Terms and conditions

 

THE OWNER OF THE WEBSITE may issue single-use promotional codes as an incentive to customers. When the OWNER OF THE WEBSITE believes that a client has premeditatedly circumvented the measures established to restrict that use, OWNER OF THE WEBSITE may adjust the subsequent order of said client accordingly. When using promotional codes, it will be the CUSTOMERS' responsibility to verify that the promotion or discount in question is accurately reflected when making payment and during the applicable period.

Customers must immediately contact THE OWNER OF THE WEBSITE if they detect any error or the promotional code is not correctly applied to the purchase made.

The types of offers and promotions offered by THE OWNER OF THE WEBSITE may vary depending on their own needs, indicating in each of the promotional codes made available to CUSTOMERS to which purchase of articles and/or products can be applied, the advantages of them and their expiration dates.

Offer is subject to valid registration and acceptance of the standard terms and conditions of https://www.bullplanet.es

The promotional code is non-transferable and cannot be sold or redeemed. Only one promotional code can be used per customer and it exclusively applies to purchases of items and/or products made through the online store. Use of any promotional code constitutes acceptance of these terms and conditions.

  1. WITHDRAWAL OF ORDERS

10.1. Information on the exercise of the right of withdrawal

When the CUSTOMER is a consumer and the contract is concluded without the simultaneous physical presence of the CUSTOMER and the OWNER OF THE WEBSITE (distance selling), the CUSTOMER will enjoy the right of withdrawal described in this section.

The CUSTOMER has the right to withdraw from the purchase made through the online store https://www.bullplanet.es and therefore, if he is not satisfied, and as long as the nature of the product purchased allows it, he may return this within a maximum period of fourteen (14) calendar days from the date of delivery of the order to the address you have indicated and without the need for justification.

The period for exercising this right is 14 calendar days from the receipt of the product by the CUSTOMER or from the conclusion of the contract if it involves the provision of services, without penalties for its exercise.

To exercise the right of withdrawal, the CUSTOMER must notify his decision to withdraw from the contract through a declaration made in any manner permitted by law. You may use the standard withdrawal form model below, although its use is not mandatory.

10.2. Withdrawal form template

 

  1. Data of the OWNER OF THE WEBSITE

Ismael Iglesias Martínez

NIF: 50464050A

Address: C/ Porthos 17 - 2º | 28011 Madrid (Spain)

Tel. (+34) 6660441297 | (+34) 690213171 | Email: info@bullplanet.es

  1. I hereby inform you that I withdraw from the purchase/sale contract of the following article and/or product ___ purchased on day ___
  2. Consumer name
  3. Consumer address
  4. Signature
  5. Date

To exercise the right of withdrawal, the CUSTOMER must notify the OWNER OF THE WEBSITE of his decision to withdraw from the purchase contract through written communication addressed to the postal address C/ Porthos 17 - 2º | 28011 Madrid (Spain) or by email addressed to info@bullplanet.es If you use this option, we will inform you without delay via email of receipt of said withdrawal.

Click here to download the withdrawal form .

10.3. Consequences of the right of withdrawal

In case of withdrawal, THE OWNER OF THE WEBSITE will refund the consumer the total amount of the purchase, that is, the price of the product plus shipping costs before 14 calendar days have elapsed from the date on which it has been informed. of the consumer's decision to withdraw from the contract using the same payment method used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund. .

The exercise of the right of withdrawal may not be subject to any formality, so the consumer may be required to return the product in perfect condition without limiting the use of the product, as long as it does not go beyond mere verification of its good condition. and its operation.

In any case, for the purposes of making use of the right of withdrawal, it is not a condition that the articles and/or products be returned in their original packaging. THE OWNER OF THE WEBSITE informs the CUSTOMER that if the articles and/or products are not returned in the same original packaging, the goods may suffer depreciation.

The CUSTOMER will be responsible for the decrease in value of the goods resulting from handling them other than that necessary to establish their nature, characteristics or operation.

In any case, in order to make use of the right of withdrawal, it is essential that the articles and/or products are in perfect condition for use. Before returning the item and/or product, the CUSTOMER must ensure that it is properly protected so that it does not suffer any damage during transport.

The CUSTOMER is informed that when exercising the right of withdrawal, the shipping costs for returning the items and/or products purchased (return costs) from their home to the warehouse of the OWNER OF THE WEBSITE will always be borne by the CUSTOMER.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent, in the form and substance described, before the corresponding period expires.

Those articles and/or products in which, due to the very nature of the products being purchased, it is impossible to carry it out are excluded from the right of withdrawal, without prejudice to the corresponding claim for damages and losses suffered, including, specifically , but not exclusively:

(i) Products made to the consumer's specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.

(ii) Sound or video recordings, discs and computer programs that have been unsealed by the consumer.

(iii) Computer files, provided electronically, capable of being downloaded or reproduced immediately for permanent use.

(iv) Daily press, periodicals and magazines

(v) Articles and/or products sealed for hygiene or health reasons that have been unsealed and/or used after delivery.

The CLIENT's right of withdrawal is extinguished early if THE OWNER OF THE WEBSITE, with the express consent of the CLIENT or at his initiative, has already fully executed the provision of the contracted service before the expiration of the withdrawal period.

In this way, the CLIENT does not have the right of withdrawal if THE OWNER OF THE WEBSITE supplies him with articles and/or products made in accordance with the CUSTOMER's specifications, that are clearly designed according to his needs, that have been unsealed and/or used. after delivery or if the CLIENT himself has ordered the provision of a service before the expiration of the withdrawal period.

  1. WARRANTIES APPLICABLE TO ITEMS AND/OR PRODUCTS

 

The articles and/or products purchased through the website are original and have a 2-year warranty period from the OWNER OF THE WEBSITE, from the moment of delivery to the CUSTOMER, which covers possible manufacturing defects of the product. , as well as any breakdown that occurs during said period, in accordance with the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. , approved by Royal Legislative Decree 1/2007, of November 16.

If you purchase as a consumer and user any of the articles and/or products that we sell through the website, we inform you that we guarantee their quality in the legally established terms, since they have the corresponding guarantees for a period of two years from the date of delivery, responding, therefore, for their lack of conformity.

It is understood that the articles and/or products comply with the contract provided that:

(i) They conform to the description made by us and have the qualities that we have presented on the website, or that have been replaced by similar articles and/or products.

(ii) They are suitable for the uses to which articles and/or products of the same type are ordinarily intended and

(iii) They present the usual quality and benefits of a product of the same type that are reasonably expected.

In the event of a defective item, THE OWNER OF THE WEBSITE must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.

The CUSTOMER has the right to repair the product, replace it, reduce the price or terminate the contract, in accordance with the provisions of article 118 et seq. of Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users.

The seller is responsible for any lack of conformity that appears within a period of two years from delivery.

The consumer and user must inform the seller of the lack of conformity within a maximum period of two months from the discovery of the defect, and must inform the nature of the problem, the time and conditions of its appearance.

To know the procedures that must be followed in the event of problems with an article and/or product, you can directly contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE through the telephone number (+34) 6660441297 | (+34) 690213171 or email info@bullplanet.es

Click here to download the complaint forms from Madrid City Council.

  1. RETURN OR REPLACEMENT OF DEFECTIVE ITEMS AND/OR PRODUCTS

The CUSTOMER has the possibility of returning products received in poor condition, either due to tare or factory defect, (provided that said defects have not been due to improper handling or use by the CUSTOMER), or that have been damaged. in the transport.

In cases where the CUSTOMER considers that at the time of delivery of the article and/or product it does not comply with what is stipulated in the contract, they must contact us within 24 hours of receiving the order through the email info@bullplanet.es providing the details of the item and/or product, informing of the defect/damage it has and indicating whether you opt for a return or replacement for an identical item, so that the transport agency can proceed to the collection of the defective article and/or product.

The expenses incurred resulting from transportation to return the product will be borne by the CUSTOMER, except when it is a factory defect of the article and/or product.

Once the original merchandise is received, its condition will be checked and THE OWNER OF THE WEBSITE will inform the CUSTOMER by email if he or she has the right to exchange for a new item and/or product or a refund of the money.

However, we may withhold the refund until we have received the goods, or until the CUSTOMER has presented proof of the return of the items and/or products, depending on which condition is met first.

The OWNER OF THE WEBSITE only accepts returns of articles and/or products purchased in the online store without unsealing, that have not been manipulated or that are defective, within a maximum period of 14 days from the date of delivery of the merchandise.

It is not a condition that the articles and/or products be returned in their original packaging. THE OWNER OF THE WEBSITE informs the CUSTOMER that if the articles and/or products are not returned in the same original packaging, the goods may suffer depreciation.

If any of the above conditions are not met, THE OWNER OF THE WEBSITE will not proceed to refund the purchase amount, as it is not proven that the commercial transaction has been carried out correctly.

If, on the other hand, THE OWNER OF THE WEBSITE accepts the return, the CUSTOMER will be notified by email.

Once the merchandise has been received and THE OWNER OF THE WEBSITE has examined it, having verified each of the indicated extremes, the amounts paid by the CUSTOMER will be refunded through the payment method used in the purchase in within 7 business days.

  1. INFORMATION ON THE PROCESSING OF PERSONAL DATA

 

In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and which repeals Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION – RGPD EU 2016/679) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPDGDD 3/2018), THE OWNER OF THE WEBSITE informs the CLIENTS AND/OR USERS of the website https://www.bullplanet.es that all personal data that they provide by completing the electronic forms of contact or registration existing on the website, by sending emails to the different email accounts under the Internet domain bullplanet.es form part of the Registry of Processing Activities (RAT) of the OWNER OF THE WEBSITE that is will be updated periodically in accordance with the provisions of the RGPD EU 2016/679 , for use by the different departments of the company in order to be able to provide the client and/or user with our services, process them (management, collection and sending of the articles and/or products purchased), send the newsletter about the offers, promotions and recommendations of the OWNER OF THE WEBSITE, as well as send commercial communications about our articles and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or by other equivalent means of electronic communication, as long as the interested party has consented to the processing of their personal data for this purpose.

The legitimacy of the processing is based on the execution of a contract in which the interested party is a party or for the application at the request of the interested party of pre-contractual measures or by obtaining the express consent of the interested party. We will keep your personal data as long as there is a mutual interest in doing so, from the time you give us your consent until you revoke it or request the limitation of processing. In such cases, we will keep your data locked for the legally required periods. The data will not be communicated to third parties, except legal obligation.

By entering their data in the electronic forms existing on the website, the CLIENT grants their explicit and unequivocal consent to the OWNER OF THE WEBSITE to proceed, in compliance with the purposes mentioned in the previous section, to the processing of the personal data provided. .

Such data will not be transferred by THE OWNER OF THE WEBSITE to third parties without the explicit and unequivocal consent of the CLIENT. All of this, without prejudice to the duty of collaboration of the OWNER OF THE WEBSITE, before the competent administrative and judicial bodies that may require data from the affected CUSTOMER.

Likewise, THE OWNER OF THE WEBSITE informs the CLIENT of the possibility of exercising the rights of access to personal data, rectification, deletion (right to be forgotten), limitation of processing, portability of data, opposition to processing and no longer being subject to of automated individual decisions and, when the treatment is based on consent, the right to withdraw it at any time, by writing to the postal address C/ Porthos 17 - 2º | 28011 Madrid (Spain) or through the email address info@bullplanet.es, attaching the affected person, in both cases, proof of identity valid in law, such as a photocopy of the DNI/NIE/Passport, and clearly indicating the right they want. to exercise.

If you consider that the treatment does not comply with current regulations or you consider your rights have been violated, you may also file a claim with the Control Authority at https://www.aepd.es You can consult our Privacy Policy at https://www.aepd.es .bullplanet.es/pages/politica-de-privacidad

  1. LIABILITY AND WAIVER OF LIABILITY

THE OWNER OF THE WEBSITE cannot guarantee the technical continuity of the online store of the website https://www.bullplanet.es, the absence of failures or interruptions of the service or that the website will be available or accessible one hundred percent of the time. time. The WEB site is hosted on a secure server and with the necessary SSL security certificate, these being the tools available to the OWNER OF THE WEBSITE to control the absence of viruses, worms or any other harmful computer element.

In no case will the unavailability of the website https://www.bullplanet.es, or the existence of failures therein, in any way entitle the CLIENT or third parties to claim for any reason any type of remuneration or compensatory perk.

 

 

15. INTELLECTUAL AND INDUSTRIAL PROPERTY

 

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are property of the OWNER OF THE WEBSITE or, where applicable, it has a license or express authorization from the authors.

All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.

Total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization from the OWNER OF THE WEBSITE.

Any use not previously authorized by the OWNER OF THE WEBSITE will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics other than the OWNER OF THE WEBSITE and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise regarding them.

THE OWNER OF THE WEBSITE recognizes in favor of its owners the corresponding industrial and intellectual property rights, their mere mention or appearance on the website not implying the existence of any rights or responsibility of THE OWNER OF THE WEBSITE over them, nor does endorsement, sponsorship or recommendation by the same.

  1. LINKS

 

The establishment of a hyperlink does not imply in any case the existence of relations between THE OWNER OF THE WEBSITE and the owner of the website on which it is established, nor the acceptance and approval by the OWNER OF THE WEBSITE of its contents or services. Those who intend to establish a hyperlink must first request written authorization from the OWNER OF THE WEBSITE. In any case, the hyperlink will only allow access to the home-page or start page of the websites, and must also refrain from making false, inaccurate or incorrect statements or indications about THE OWNER OF THE WEBSITE, or include illegal, contrary content. to good customs and public order.

THE OWNER OF THE WEBSITE is not responsible for the use that each user makes of the information made available on the website or for the actions carried out based on it.

THE OWNER OF THE WEBSITE does not assume any responsibility for the information contained in third-party web pages that can be accessed through "links" or links from any web page owned by the OWNER OF THE WEBSITE. The presence of "links" on the website of the WEBSITE OWNER is for informational purposes only and in no case does it imply a suggestion, invitation or recommendation regarding them.

  1. GENERALITIES

 

These conditions have been exposed in due time, in accordance with current legislation. Likewise, THE OWNER OF THE WEBSITE makes these General Conditions available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

You can download the PDF version of the General Contract Conditions by clicking here .

THE OWNER OF THE WEBSITE reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the online store of the website https://www.bullplanet.es, its functionalities and/or of the contents that are incorporated therein. Thus, as well as to cease providing services at any time, keeping intact the commercial obligations or any type acquired up to that moment.

In the event that any provision or provisions of these Purchase Conditions are considered null or inapplicable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or inapplicability will not affect the remaining provisions. In this case, the affected clause or clauses will be replaced by another or others that have the most similar effects to those replaced.

  1. CUSTOMER SERVICE AND AFTER SALES

 

To make any kind of query, make a suggestion, or present a complaint or claim regarding the contracting of the articles and/or products, it can be done by completing the contact form on the website, through the email address info@bullplanet .es or by calling Customer Service at (+34) 6660441297 | (+34) 690213171 during the following telephone hours:

  • Monday to Friday from 9:00 a.m. to 2:00 p.m. (mornings) and from 4:00 p.m. to 6:00 p.m. (afternoons)
  • Saturday mornings from 11:00 a.m. to 2:00 p.m.
  • Saturday afternoons, Sundays and holidays closed.

 

  1. EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

 

In the event that the CUSTOMER has had a problem with a purchase or the provision of an online service, they may use this means to present any claim in relation to said purchase and sale or provision of services, as well as opt for an extrajudicial solution to the conflict. aroused.

Pursuant to the provisions of article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union and Law 7/2017, of November 2, which incorporates Directive 2013/2013 into the Spanish legal system 11/EU, of the European Parliament and of the Council, of May 21, 2013, relating to the alternative resolution of consumer disputes, THE OWNER OF THE WEBSITE makes the following link available to website users: https: //webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

Through this link, CUSTOMERS of the website will be able to access the European Platform for Online Dispute Resolution in consumer matters (ODR).

  1. EVENTS OUTSIDE OUR CONTROL

 

We will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").

Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control and, among others, the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.

III. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.

  1. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

  1. Inability to use public or private telecommunication systems.

  1. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

  1. JURISDICTION

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the judges and courts of the user's domicile.

We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .

If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof that is null or ineffective, these General Conditions subsisting in everything else and considering such provision totally or partially as not included.

Likewise, these conditions are subject to any other provision, regulation or law that is directly or indirectly applicable to them.