Return policy


The CUSTOMER has the possibility of returning products received in poor condition, either due to tare or factory defect, (provided that said defects have not been due to improper handling or use by the CUSTOMER), or that have been damaged. in the transport.

In cases where the CUSTOMER considers that at the time of delivery of the article and/or product it does not comply with what is stipulated in the contract, they must contact us within 24 hours of receiving the order through the email providing the details of the item and/or product, informing of the defect/damage it has and indicating whether you opt for a return or replacement for an identical item, so that the transport agency can proceed to the collection of the defective article and/or product.

The expenses incurred resulting from transportation to return the product will be borne by the CUSTOMER, except when it is a factory defect of the article and/or product.

Once the original merchandise is received, its condition will be checked and THE OWNER OF THE WEBSITE will inform the CUSTOMER by email if he or she has the right to exchange for a new item and/or product or a refund of the money.

However, we may withhold the refund until we have received the goods, or until the CUSTOMER has presented proof of the return of the items and/or products, depending on which condition is met first.

The OWNER OF THE WEBSITE only accepts returns of articles and/or products purchased in the online store without unsealing, that have not been manipulated or that are defective, within a maximum period of 14 days from the date of delivery of the merchandise.

It is not a condition that the articles and/or products be returned in their original packaging. THE OWNER OF THE WEBSITE informs the CUSTOMER that if the articles and/or products are not returned in the same original packaging, the goods may suffer depreciation.

If any of the above conditions are not met, THE OWNER OF THE WEBSITE will not proceed to refund the purchase amount, as it is not proven that the commercial transaction has been carried out correctly.

If, on the other hand, THE OWNER OF THE WEBSITE accepts the return, the CUSTOMER will be notified by email.

Once the merchandise has been received and THE OWNER OF THE WEBSITE has examined it, having verified each of the indicated extremes, the amounts paid by the CUSTOMER will be refunded through the payment method used in the purchase in within 7 business days.